Refund policy

We want you to feel good about Glow State. Because Glow State is an ingestible wellness product, we follow standard consumable-supplement practice — but we always want to hear from you if something isn't right.

Order cancellations

Once your order has entered the processing stage, we regret that cancellations are no longer possible. If you've just placed an order and wish to cancel, write to hello@umiiwellness.com as soon as possible — our team will check the status and let you know if cancellation is still feasible. Depending on the processing stage, a cancellation fee may apply.

Subscription

You can pause or skip a delivery from your account any time, and cancel any time after your second delivery, with nothing to explain. Changes made at least three days before your next delivery goes out apply to that delivery; a delivery that has already been charged and shipped follows the returns rules below.

Shipping address changes

We can't change the shipping address once order processing has begun. If you notice an error, write to hello@umiiwellness.com immediately. We'll do our best to assist, but we can't guarantee success. If the order is delivered to the wrong address, we're unable to offer a refund or replacement.

Returns and exchanges

All sales are final. Because Glow State is a wellness product taken into the body, we don't accept returns or exchanges once an order has been shipped, except in the following cases:

Defective or damaged on arrival — if your order arrives with damage to the product itself, write to hello@umiiwellness.com within 7 days of delivery with your order number and a photo. We'll arrange a replacement or full refund at no cost to you.

Incorrect item shipped — if you receive a different size or product than what you ordered, write to us within 7 days with your order number and a photo. We'll send the correct item and arrange return of the wrong one, or refund in full.

How refunds are processed

Approved refunds go back to your original payment method only. Once we've issued a refund, it can take up to 10 working days to reach you, depending on your bank. For defective or incorrect items, all costs including delivery are refunded.

A note from us

We know "all sales final" can feel firm. We follow this policy because Glow State is taken into the body — once it's left our facility, we can't safely resell it. But if the taste or routine genuinely isn't working for you, write to hello@umiiwellness.com anyway. We'd rather have a conversation than have you quietly stop. We're a small team and we'll do our best by you.